Booking Terms and Conditions

Liability

We don’t assume any liability for any injury, damage, death, accident or delay due to any acts by any carrier, hotels, restaurants, companies or person rendering any of the services included in the tour. We accept NO responsibility for any damage or delay due to machinery breakdown, quarantine, weather or any other causes beyond its control, any omissions, additional expenses or other events resulting from improper health certificates or necessary documents to enter or depart a country or acts of any government authority. Alternatives of similar categories or services will be replaced accordingly when we’re unable to provide products or services as proposed such as hotels, restaurants, vehicles and other tour activities due to being fully booked up at the time you confirmed to go on the tour with us.

Acceptance of Booking

We reserve the right to adjust the itinerary or decline your booking without explanation if we have cause to believe that you may pose a threat to public safety or security in Cambodia. All bookings are subject to availability or similar alternatives will be replaced. We require you to take out travel insurance and any other necessary insurances adequate to meet your needs, and will assume that you will have done so before your arrival in a country of the tour you booked.

Internal/Domestic flight ticket (if any included)

To make the most possible journey for your holiday trip to Cambodia, we always quoted promotion airfare of internal/domestic flight ticket with economic class & 20-23kg of check-in luggage in the tour package you inquired. The promotion airfare has a very strict policy; once it is issued, the ticket is active with fix travel date, refundable or non-refundable, or unable to change date and unable to hold flight seats. However, you still have a flexible option, it is a regular airfare which has policy reversing to promotion airfare but the price is higher than %10-30 compare to promotion rate. Please make sure you understand airfare conditions in the tour package at the time you make the booking.

Why do we cancel your tour?

In the event, we’re unable to honor a booking by providing travel services within traveling period, we shall provide alternative services at another period. In such cases, there is civil war, disaster, country’s political issues, we still keeps the right to cancel all services or change or correct any errors of tour operating due to the real situation including weather problem, infrastructure problem and so on, or a refund in full amount will be back to you after we dealt and got refund from our local suppliers/partners.

Children Policy

Children under 4 years old will be free of charge (excluding flight tickets, train tickets, meal and breakfasts or extra bed in the required hotels) Children from 4 to 10 years old sharing a room will be charged 60-80% of the adult tour price. Children are from 11 years old – considered and charged as adult price.

Health Requirements

You should ensure that you are fully up to date with vaccinations required for a country (ies) you visit. If your itinerary means you may be involved in strenuous activities such as cycling or trekking you should check with your medical practitioner if you are in any doubts about your fitness to do so. If you are allergic or have any other disabilities or health problem relevant to your holiday, you should inform us well in advance.

Travel Insurance

We DON’T provide any travel insurances. Travel insurance and medical precautions are essential. Your travel insurance must provide to cover against personal accident, medical expenses, emergency repatriation and personal liability. We strongly recommend that you take out travel insurance at the time of booking.

Passport & Visa

A passport is required valid at least 6 months beyond your tour departure date. A visa is required for most nationalities who are from Europe counties and some of Asia countries except ASEAN countries such as Malaysia, Philippines, Vietnam, Thailand, Laos, Indonesia, Brunei, Myanmar and Singapore. On arrival visa is available at some international airports in countries.

Visa, Cost & Other Travel Documents

Most of Asian citizens are officially allowed to enter Cambodia without applying for a Visa (called Visa Exception), they can stay in Asian country at least 15 days or up to 30 days while other nationalities are required a visa (or other necessary documents if required) to enter a country. E-visa or obtaining visa on arrival are available for most nationalities.

Cambodia Visa: Visa on arrival is 30 USD for single entry for most nationalities or you can apply E-visa via government’s official website: www.evisa.gov.kh

Information we collect & how we use

When you confirmed to book any holiday trips with us, we generally collect personally identifiable information such as your names, email address (es), living address, mobile number and other emergency contacts (third person) whom we’re able to contact for emergency cases. All passport copies will be required for any flight booking and if (any) required by our partners including hotels, restaurants, cruise/bus/vehicle companies. Your names and contact detail will definitely be used for trip arrangement such as for pickup/transfer and those will also be listed in the tour voucher which is used by our local tour guide specified in confirmed tour voucher you also received from us.
We may send you email notifications about our new or existing products and services and special offers. When you’re on the tours with us, we may collect your trip photos (taken by our tour guide but will ask for your permission) in the purpose for advertise channels or in any social medias.

If in any circumstances where it is necessary to force us to prevent our intellectual property rights, we will also disclose and use your personal information when our country’s law requires us to do so.

Read more about: Privacy Policy